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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyle S Pontau

August 24, 2026

5  out of  5
rating by Kyle S Pontau
"I was blown away by how quickly they responded to my initial inquiry! Not only was their initial response practically instant, but they also followed up promptly with a detailed email covering everything I needed. Top-tier customer service and fantastic communication. Highly recommend!"
We responded:
"Kyle, thank you so much for the fantastic review and recommendation! Providing prompt, thorough communication and making the insurance process as easy as possible for our customers is very important to our entire team. We’re so glad to hear that your experience reflected that commitment. We truly appreciate you taking the time to share your experience and look forward to being here whenever you need us!"
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Sherri French

August 23, 2026

5  out of  5
rating by Sherri French
"This office is exceptional! All of the people are so friendly and helpful. It has made working with insurance enjoyable. I highly recommend this business for a number of reasons. They always have our best interest at heart and go above and beyond!"
We responded:
"Sherri, thank you so much for your wonderful review and recommendation! Hearing that we have made working with insurance an enjoyable experience is a tremendous compliment. We truly care about our customers and always strive to provide friendly, helpful service while keeping their best interests at heart. We sincerely appreciate your trust in our office and are grateful for the opportunity to be here for you!"
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T Buck

August 19, 2026

5  out of  5
rating by T Buck
"Incredibly fast response time and great rates. This office makes you feel like part of a family and has been protecting our home and vehicles for years. Highly recommend!"
We responded:
"Todd, thank you so much for the great review and recommendation! We truly appreciate the trust you’ve placed in our office over the years to help protect your home and vehicles. We’re grateful to have you and Ashley as customers and look forward to being here for you for many years to come!"
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Maria Maynard

August 14, 2026

5  out of  5
rating by Maria Maynard
"The absolute friendliest, most helpful staff & owner! We are very satisfied customers for life, first my mother, now myself. They go above and beyond for their customer family."
We responded:
"Maria, thank you so much for your wonderful review! It means a lot to us that your family has trusted our office over the years, first with your mother and now with you. Building long-lasting relationships with our customers and treating them like family is something our entire team takes great pride in. We truly appreciate your loyalty, your kind words, and the opportunity to continue being here for you for many years to come!
"
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Janet

August 3, 2026

5  out of  5
rating by Janet
"I have been with State Farm for over 20 years and I wouldn't dream of using any other car/apartment insurance. The staff at the local office in South Portland, Maine - Steve Trombley Agency - treat you as though you are a valued family member that they want only the best for.
They could and should be a role model for all businesses in how to treat customers, and how to be true caring professionals. I am very grateful for Steve and his entire staff.
Thank you,

Janet Bird"
We responded:
"Janet, thank you so much for your incredibly kind words and for your loyalty to my agency for more than 20 years. Your comments truly mean a great deal to me and our entire team. We’ve always believed in treating our customers the way we would want our own family to be treated—with care, respect, and personal attention. Knowing that you’ve felt that way over the years is one of the best compliments we could receive.

We’re very grateful for your trust and for the opportunity to be here for you. Thank you, Janet, for taking the time to share such a thoughtful review!
"
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Kristopher McClure

July 17, 2026

5  out of  5
rating by Kristopher McClure
"My wife and I have been with Steve and "The Jens" (equally amazing) for almost 10 years now. We've received nothing but prompt responses to our inquiries and changes with car and home insurance, and are now protecting ourselves with an umbrella policy and getting quotes on term life insurance. We trust Steve's office and State Farm with our life."
We responded:
"Thank you so much Kris for the kind words and for trusting our team for nearly 10 years! It means a great deal to all of us—especially “The Jens”! We truly appreciate the confidence you’ve placed in our office to help protect what matters most to you and your family. Providing prompt, personal service and being there when you need us is what we strive for every day. We’re grateful to have you as a customer and look forward to working with you for many years to come!"
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chris colello

July 15, 2026

5  out of  5
rating by chris colello
"The Steve Trombley team is super responsive and helpful, I highly recommend them for your Insurance needs. They know their“stuff” inside and out. More than once I’ve been able to have a car insured and sent an insurance card while I’m at the town office registering it. Responsive service is an understatement. Try that with these big companies and their call centers."
We responded:
"Thank you so much for the wonderful review Chris! We’re glad to hear you’ve experienced our team as responsive, helpful, and knowledgeable. Being able to get your car insured and your insurance card quickly—right while you’re registering it—is exactly the kind of service we aim to provide. We truly appreciate your recommendation and your trust!"
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Linda Passmore

July 14, 2026

5  out of  5
rating by Linda Passmore
"Steve, Jennifer and their team have been my “go to” insurance providers for over 30 years! Excellent personal service, good prices and quick, efficient service.
Highly recommend!"
We responded:
"Thank you so much for the wonderful review, Linda! We’re truly honored to have been your “go to” insurance providers for over 30 years. We appreciate the kind words about the personal service, great pricing, and quick, efficient support from me, Jennifer, and Jen-Marie. Your trust and recommendation mean a lot to us!"
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Laurie Spencer

July 11, 2026

5  out of  5
rating by Laurie Spencer
"Just Great Down to Earth Folks."
We responded:
"Thank you so much for the great review! We’re glad you feel good about our team—being friendly, down to earth, and easy to work with is exactly what we aim for. We appreciate your business!"
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Jessica Fischer

June 22, 2026

5  out of  5
rating by Jessica Fischer
"Jen-Marie is fabulous and so helpful! Have had great experience with the entire team."
We responded:
"Thank you for the wonderful review! We’re so glad to hear you had a great experience with our team—and that Jen-Marie was able to be so helpful. We truly appreciate you choosing us, and we’ll be here whenever you need anything."
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John Grabler

June 18, 2026

5  out of  5
rating by John Grabler
"I have been a loyal customer with thia office for over 24 years now. Thwy have always provided me with eccellent customer service with any issue or need that I have used State Farm for. I highly recommend them for any insurance need."
We responded:
"Thank you so much for your kind review John! We truly appreciate your loyalty and the trust you’ve placed in our office for the past 24 years. It’s been our pleasure to support you whenever you’ve had a need, and we’re grateful for the opportunity to serve you. We look forward to continuing to help with all your insurance needs!"
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Ashley Simard

June 15, 2026

5  out of  5
rating by Ashley Simard
"We’ve been using Steve Trombley State Farm for many years, and they have been fantastic to work with. My husband is constantly buying and selling vehicles, and their team always makes it quick and easy to add or remove cars from our policy. They’re responsive, helpful, and always easy to get ahold of whenever we need assistance. Customer service has been excellent from day one. We highly recommend Steve Trombley State Farm—10/10!"
We responded:
"Thank you so much for the great review! We truly appreciate your continued trust in our office over the years.

It’s wonderful to hear that your policy changes—especially with all the vehicle buying and selling—have been quick and easy, and that our team has been responsive and always there when you need help.

We’re grateful for your recommendation and are honored to have earned a 10/10. Thanks again!"
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Mike Goulet

June 4, 2026

5  out of  5
rating by Mike Goulet
"I’ve worked with this office for over 10 years great services and always very helpful when needed"
We responded:
"Thank you so much for your kind review and for trusting our office for over 10 years! We’re glad to hear you’ve consistently received great service and that we’ve been helpful when you needed us. We truly appreciate your continued support."
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Sharman West

June 3, 2026

5  out of  5
rating by Sharman West
"I have been a customer for more than 40 years! There is no substitution for placing a call and hearing the voice of Jen, Jen Marie or Steve. I can breathe a sigh of relief knowing that I will be treated with care and respect. This really matters to me because it is more and more difficult to get those results these days. The three of you can be very proud of the work you do and the legacy you have built"
We responded:
"Wow—thank you so much for taking the time to share this! We truly appreciate your 40+ years of trust and are honored to have been able to serve you for so long.

Hearing that you feel cared for and respected—and that calling our office makes all the difference—means a lot to us. We’re also so glad that Jen, Jen Marie, and I could be there for you in the way you deserve.

Thanks again for the kind words and for being part of our legacy."
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Ralph Cabana

June 2, 2026

5  out of  5
rating by Ralph Cabana
"This office truly feels like a local, neighborhood business. Super friendly people who are smart, helpful and very responsive. I placed a claim and had a follow up call a few days later to see how things were going. Great representatives for a great insurance company."
We responded:
"Thank you for the wonderful review Ralph. We appreciate the relationship we've shared for over 35 years!"
Profile photo of Geoffrey Stiles (Noelle Stiles)

Geoffrey Stiles (Noelle Stiles)

May 13, 2026

5  out of  5
rating by Geoffrey Stiles (Noelle Stiles)
"We've been with this agency for decades for all of our cars and are quite satisfied!"
We responded:
"Thank you for your long-term trust and loyalty! We're delighted to hear that you’re satisfied with our service for all your vehicles. We look forward to continuing to serve you for many years to come!"
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Ted Gonska

May 12, 2026

5  out of  5
rating by Ted Gonska
"i have been with steve trombley office for over 20 years and the jens have been awesome to work with. they have steered me in the correct direction for all my needs and patient with all my questions. highly recommended!"
We responded:
"Thank you so much for your continued trust and support over the past 20 years! We’re glad to hear that Jen and Jen Marie have been helpful and patient in guiding you through your insurance needs. Your recommendation means a lot to us, and we look forward to serving you for many more years!"
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earl grace

May 9, 2026

5  out of  5
rating by earl grace
"I have been a customer for 35 plus years and would not dream of doing business with another agency. My needs are always met with the same friendly service I have become accustomed to."
We responded:
"Thank you so much Trey for your incredible loyalty over the past 35+ years! We're honored to have earned your trust and to consistently provide the friendly service you expect. We look forward to continuing to meet your needs for many years to come!"
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Nate Wakely

May 8, 2026

5  out of  5
rating by Nate Wakely
"In our world of automated phone prompts, soulless A.I. “chat” features and overall impersonal interactions, Jen D. is truly a breath of fresh air. You send her an email, she’ll call you back.
I think that means something."
We responded:
"Thank you for your thoughtful review! We’re proud to have Jen D. on our team—she truly values personal, responsive service. In a world full of automated responses, we believe that genuine human connection makes all the difference. We appreciate you recognizing that and look forward to continuing to provide you with that level of care."
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Cybele Brooks

April 30, 2026

5  out of  5
rating by Cybele Brooks
"I've been a customer for over 30 years. Jen D and Jen Marie are both so responsive and attentive. They are friendly and always answer the phone. They provide accurate and reliable information. They are hardworking and trustworthy."
We responded:
"Thank you so much for your kind words and for being a valued customer for over 30 years! I'm very happy to hear that Jen D and Jen Marie have provided you with responsive and attentive service. We truly appreciate your trust and look forward to continuing to support your insurance needs for many years to come!"
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Roger Rioux

April 17, 2026

5  out of  5
rating by Roger Rioux
"Jen Dadiotes is excellent. I have dealing with her for years."
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that Jennifer has provided you with excellent service over the years. She is a valued member of our team, and we’re grateful for your continued trust and support. We look forward to serving you for many more years!"
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Michael Mastranardi

April 14, 2026

5  out of  5
rating by Michael Mastranardi
"From the beginning of doing business with State Farm through the Trombley Agency, I have received truly excellent support.
Initially, Jen Marie set-up my new account while providing a thorough review of my existing policies. Jen Marie then assisted me to make choices which were right for my insurance needs. Recently, Jen Marie worked with me to complete an annual review of my coverage, and once again assisted me to make good informed choices regarding my current insurance needs. Jen Marie is a highly knowledgeable and energetic insurance professional who demonstrates advocacy for my insurance needs while being an individual that I find easy to work with.
Over the many years of my relationship with the Trombley Agency, I have also had the opportunity to work with Jennifer and Steve. They as well did a fine job of supporting my insurance needs in every way!
I look forward to continuing my long relationship with State Farm and the Trombley Agency."
We responded:
"Thank you so much for your thoughtful and detailed review. We’re delighted to hear that Jen Marie, Jennifer, Steve, and the entire Trombley Agency team have consistently provided you with knowledgeable and supportive service over the years. It’s wonderful to know that you feel well cared for and informed throughout your insurance journey with us. We truly value your long-standing relationship and look forward to continuing to support your insurance needs for many years to come. Please don’t hesitate to reach out anytime—we’re always here to help!"
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Lynn Duryea

April 9, 2026

5  out of  5
rating by Lynn Duryea
"I wanted to stay a State Farm customer when I returned to Maine and am very glad I found this particular office. They have been professional and friendly, supportive when I needed help and / or information. I've recommended them to friends."
We responded:
"Thank you for choosing to stay with State Farm and for trusting our office to assist you upon your return to Maine. We’re glad to hear that you found our team professional, friendly, and supportive. Your recommendation to friends means a lot to us! Please don’t hesitate to reach out whenever you need assistance—we’re always here to help."
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Leah Giles

April 8, 2026

5  out of  5
rating by Leah Giles
"I could not be more pleased or satisfied with the help I've gotten from Jennifer D. and this State Farm office. Moving from one state to another is stressful enough, they made the transition of all of our vehicles as seamless and as easy as possible. They've been patient and helpful answering multiple questions, I couldn't recommend more highly!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jennifer and our team were able to make your move and vehicle transition easier during what can be a stressful time. It’s always our goal to provide patient and helpful service, and we truly appreciate your recommendation. Please don’t hesitate to reach out if you need anything else in the future!"
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Crystal Alisha

April 1, 2026

5  out of  5
rating by Crystal Alisha
"This team is always on point!!"
We responded:
"Thank you for recognizing our team!"